Account

Deleting Your Account

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Updated 11/14/2024

Deleting Your Account

If you wish to delete your Vidla AI account and all associated data, follow this guide.

What Gets Deleted

When you delete your account:

  • Your profile information is removed
  • All your generated videos are permanently deleted
  • Your video history is erased
  • All associated data is removed from our systems

Important: This action cannot be undone. Make sure to download any videos you want to keep before deleting your account.

Before You Delete

Consider these alternatives:

  • Sign Out: You can simply sign out and stop using the service
  • Download Videos: Save your videos locally before deleting
  • Contact Support: If you're having issues, we may be able to help

How to Delete Your Account

Currently, account deletion requires contacting our support team:

  1. Contact our support team
  2. Include "Account Deletion Request" in the subject
  3. Provide your account email address
  4. We'll process your request within 7 business days
  5. You'll receive confirmation when deletion is complete

Data Retention

After deletion:

  • Your data is removed from active systems immediately
  • Backup systems are purged within 30 days
  • Some anonymized analytics data may be retained for legal compliance
  • No personally identifiable information is kept

GDPR and CCPA Rights

If you're in the EU or California, you have additional rights:

  • Right to Access: Request a copy of your data
  • Right to Portability: Export your data in a standard format
  • Right to Erasure: Request immediate deletion
  • Right to Rectification: Correct inaccurate data

To exercise these rights, contact our privacy team.

Reactivating Your Account

Once deleted, your account cannot be reactivated. If you want to use Vidla AI again:

  1. Sign in with your Google account
  2. A new account will be created
  3. Your previous videos and history will not be restored

Questions?

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