Troubleshooting Generation Failures

If your video generation fails or encounters errors, this guide will help you resolve the issue.

Common Error Messages

"Generation Failed"

Possible Causes:

• Network connectivity issues
• Server timeout
• Invalid prompt or settings
• Temporary service disruption

Solutions:

1. Check your internet connection
2. Try generating again
3. Simplify your prompt
4. Check our status page for outages
5. Try a different generation mode

"API Key Error"

Possible Causes:

• Configuration issue
• Service authentication problem

Solutions:

1. Refresh the page
2. Sign out and sign back in
3. Clear browser cache
4. Try a different browser
5. Contact support if issue persists

"Request Timeout"

Possible Causes:

• Complex scene taking too long
• Server overload
• Network issues

Solutions:

1. Simplify your prompt
2. Try 720p instead of 1080p
3. Use the fast model
4. Wait a few minutes and retry
5. Check your internet speed

"Invalid Input"

Possible Causes:

• Unsupported characters in prompt
• Missing required fields
• Invalid file upload

Solutions:

1. Check your prompt for special characters
2. Ensure all required fields are filled
3. Verify uploaded images are valid formats (JPG, PNG)
4. Try a simpler prompt

Generation Hangs or Freezes

Symptoms

• Loading indicator runs indefinitely
• No error message appears
• Page becomes unresponsive

Solutions

1. Wait: Complex videos can take up to 60 seconds
2. Check Network: Ensure stable internet connection
3. Refresh: Reload the page and try again
4. Different Browser: Try Chrome, Firefox, or Edge
5. Clear Cache: Clear browser cache and cookies

Video Won't Download

Symptoms

• Generation succeeds but download fails
• Download button doesn't work
• File is corrupted

Solutions

1. Right-click the video and "Save As"
2. Try a different browser
3. Check available disk space
4. Disable browser extensions
5. Try downloading on a different device

Repeated Failures

If you experience multiple failures in a row:

1. Check Status: Visit our status page for known issues
2. Browser Check: Ensure you're using a supported browser
3. Clear Data: Clear cache, cookies, and site data
4. Different Network: Try a different internet connection
5. Contact Support: Reach out with error details

Prevention Tips

Before Generating

• ✅ Check internet connection is stable
• ✅ Use supported browser (Chrome, Firefox, Safari, Edge)
• ✅ Ensure prompt is clear and valid
• ✅ Start with simpler settings (720p, fast model)
• ✅ Close unnecessary browser tabs

During Generation

• ⏳ Don't close the browser tab
• ⏳ Don't navigate away from the page
• ⏳ Keep your computer awake
• ⏳ Maintain internet connection

Error Reporting

When contacting support about errors, include:

• Error message (exact text or screenshot)
• Your prompt and settings
• Browser name and version
• Operating system
• Steps to reproduce the issue
• Time when error occurred

System Requirements

Ensure your system meets minimum requirements:

• Browser: Chrome 90+, Firefox 88+, Safari 14+, Edge 90+
• Internet: 5 Mbps or faster
• RAM: 4GB minimum
• Storage: 100MB free space for downloads

Still Having Issues?

• Check browser compatibility
• Review slow generation troubleshooting
• Visit our community forum
• Contact support for personalized help

We're here to help! Most issues can be resolved quickly with the right troubleshooting steps.