Video Generation Troubleshooting

Having issues with video generation? Here are solutions to common problems.

Video Taking Too Long

Expected times:

• Fast model: 30-60 seconds
• Quality model: 60-120 seconds

If generation exceeds 3 minutes:

1. Check your internet connection
2. Try refreshing the page
3. Check system status

Generation Failed

Common causes:

• Content policy violation - Adjust your prompt
• Server overload - Try again in a few minutes
• Network timeout - Check your connection

Your credits are automatically refunded for failed generations.

Video Quality Issues

To improve quality:

1. Use the Quality model instead of Fast
2. Choose 1080p resolution
3. Be more specific in your prompt
4. Avoid conflicting descriptions

Browser Compatibility

For best results, use:

• Chrome 90+
• Firefox 88+
• Safari 14+
• Edge 90+

Disable ad blockers if you experience issues.

Still Need Help?

Contact support with:

• Your job ID (shown during generation)
• The prompt you used
• Browser and OS information